|
Sign In to gain access to subscriptions and/or personal tools.
|
Assessing and Changing Organizational Culture and Climate for Effective Services
Charles Glisson
University of Tennessee, Knoxville, cglisson{at}utk.edu
The 2007 Aaron Rosen Lecture was presented at the annual meeting of the Society for Social Work and Research, January 12, 2007, in San Francisco, CA. The lecture begins by describing the gap between what is known about efficacious treatments and other evidence-based practices on the one hand and the services that are provided in actual community-based practice settings on the other. To address this gap, the lecture calls for the development of a science of implementation effectiveness and describes the author's research on assessing and changing the social context of mental health and social service organizations as contributing to that effort. The findings of two national studies and one controlled clinical trial are summarized to (a) link organizational social context to service outcomes, (b) describe a new profiling system for assessing organizational social context, and (c) demonstrate how social context can be changed with planned organizational intervention strategies.
Key Words: organizational culture • organizational climate • organizational change • implementation effectiveness • evidence-based practice
References
- Bickman, L. (1996a). The evaluation of a children's mental health managed care demonstration. Journal of Mental Health Administration, 23, 7-15.[CrossRef][Web of Science][Medline]
[Order article via Infotrieve]
- Bickman, L. (1996b). A continuum of care: More is not always better. American Psychologist, 51, 689-701.[CrossRef][Medline]
[Order article via Infotrieve]
- Burns, B.J., Hoagwood, K., & Mrazek, P.J. (1999). Effective treatment for mental disorders in children and adolescents. Clinical Child and Family Psychology Review, 2, 199-254.[CrossRef]
- Dowd, K., Kinsey, S., Wheeless, S., Thissen, R. Richardson, J., Suresh, R., et al. (2004). National Survey of Child and Adolescent Well-Being (NSCAW), Combined Waves 1-4, Data File User's Manual, Restricted Release Version. Research Triangle Institute, University of North Carolina at Chapel Hill, and Caliber Associates, University of California at Berkeley.
- Glisson, C. (1978). Dependence of technological routinization on structural variables in human service organizations. Administrative Science Quarterly, 23, 383-395.[CrossRef][Web of Science][Medline]
[Order article via Infotrieve]
- Glisson, C. (1992). Structure and technology in human service organizations. In Y. Hazenfeld (Ed.), Human services as complex organizations (pp. 184-202). Newbury Park, CA: Sage.
- Glisson, C. (2000). Organizational culture and climate. In R. Patti (Ed.), The handbook of social welfare management (pp. 195-218). Thousand Oaks, CA: Sage.
- Glisson, C. (2002). The organizational context of children's mental health services. Clinical Child and Family Psychology Review, 5, 233-253.[CrossRef]
- Glisson, C. (2007). Organizational climate, job satisfaction, and service outcomes in child welfare agencies. Manuscript submitted for publication.
- Glisson, C., Dukes, D., & Green, P. (2006). The effects of the ARC organizational intervention on caseworker turnover, climate, and culture in children's service systems. Child Abuse and Neglect, 30, 855-880.[CrossRef][Web of Science][Medline]
[Order article via Infotrieve]
- Glisson, C., & Durick, M. (1988). Predictors of job satisfaction and organizational commitment in human service organizations. Administrative Science Quarterly, 33, 61-81.[CrossRef][Web of Science]
- Glisson, C., & Green, P. (2006). The effects of organizational culture and climate on the access to mental health care in child welfare and juvenile justice systems. Administration and Policy in Mental Health and Mental Health Services Research, 33, 433-448.[CrossRef]
- Glisson, C., & Hemmelgarn, A.L. (1998). The effects of organizational climate and interorganizational coordination on the quality and outcomes of children's service systems. Child Abuse & Neglect, 22, 401-421.[CrossRef][Web of Science][Medline]
[Order article via Infotrieve]
- Glisson, C., & James, L.R. (2002). The cross-level effects of culture and climate in human service teams. Journal of Organizational Behavior, 23, 767-794.[CrossRef][Web of Science]
- Hemmelgarn, A.L., Glisson, C., & James, L.R. (2006). Organizational culture and climate: Implications for services and interventions research. Clinical Psychology: Science and Practice, 13(1), 73-89.[Web of Science]
- Hoagwood, K., Burns, B.J., Kiser, L., Ringeisen, H., & Schoenwald, S. (2001). Evidence-based practice in child and adolescent mental health services. Psychiatric Services, 52, 1179-1189.[Abstract/Free Full Text]
- Kazdin, A.E., & Weisz, J.R. (1998). Identifying and developing empirically supported child and adolescent treatments. Journal of Consulting and Clinical Psychology, 66, 19-36.[CrossRef][Web of Science][Medline]
[Order article via Infotrieve]
- NSCAW Research Group. (2002). Methodological lessons from the National Survey of Child and Adolescent Well-Being: The first three years of the USA's first national probability study of children and families investigated for abuse and neglect. Children and Youth Services Review, 24, 513-541.[CrossRef][Web of Science]
- Osborne, D., & Gaebler, T.A. (1992). Reinventing government. Reading, MA: Addison-Wesley.
- Porras, J.I., & Robertson, P.J. (1992). Organizational development: Theory, practice, and research. In M. D. Dunnette, & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., Vol. 3, pp. 719-822). Palo Alto, CA: Consulting Psychologists Press.
- Rousseau, D.M. (1977). Technological differences in job characteristics, employee satisfaction and motivation: A synthesis of job design research and sociotechnical systems theory. Organizational Behavior and Human Performance, 19, 18-42.[CrossRef][Web of Science]
- Verbeke, W., Volgering, M., & Hessels, M. (1998). Exploring the conceptual expansion within the field of organizational behavior: Organizational climate and organizational culture. Journal of Management Studies, 35, 303-329.[CrossRef][Web of Science]
- Weisz, J.R. (2004). Psychotherapy for children and adolescents: Evidence-based treatments and case examples. Cambridge, UK: Cambridge University Press.
- Weisz, J.R., Weiss, B., & Donenberg, G.R. (1992). The lab vs. the clinic: Effects of child and adolescent psychotherapy. American Psychologist, 47, 1578-1585.[CrossRef][Medline]
[Order article via Infotrieve]
This version was published on November
1, 2007
Research on Social Work Practice, Vol. 17, No. 6,
736-747 (2007)
DOI: 10.1177/1049731507301659
 CiteULike  Complore  Connotea  Del.icio.us  Digg  Reddit  Technorati  Twitter What's this?
This article has been cited by other articles:
|
|
|
|
 
M Sinokki, K Hinkka, K Ahola, S Koskinen, T Klaukka, M Kivimaki, P Puukka, J Lonnqvist, and M Virtanen
The association between team climate at work and mental health in the Finnish Health 2000 Study
Occup. Environ. Med.,
August 1, 2009;
66(8):
523 - 528.
[Abstract]
[Full Text]
[PDF]
|
|
|
|
|
|
|
D. S. DeGarmo, P. Chamberlain, L. D. Leve, and J. Price
Foster Parent Intervention Engagement Moderating Child Behavior Problems and Placement Disruption
Research on Social Work Practice,
July 1, 2009;
19(4):
423 - 433.
[Abstract]
[PDF]
|
|
|
|
|
