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Research on Social Work Practice
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Is the Client-Worker Relationship Associated with Better Outcomes in Mandated Child Abuse Cases?

Cheryl D. Lee

California State University, Long Beach, cleeb{at}csulb.edu

Cecilia Ayón

California State University, Long Beach

Objective: The purpose of this research was to (a) find if there were associations between child welfare outcomes and the client-worker relationship and (b) learn what are the predictors of a positive client-worker relationship. Method: 100 (55 Family Maintenance [FM] and 45 Family Preservation [FP]) clients were interviewed in English and Spanish. Pearson’s r, t tests, chi-squares, and a regression analysis were conducted. Results: A majority of the participants were Latino single mothers. Higher scores on the Relationship with Worker Instrument were correlated with better outcomes in discipline and emotional care of children (p < .01). FP clients were more satisfied with their workers than routine FM participants (p < .01). Ability to openly communicate (p < .001), frequency of visits (p < .05), and receipt of public assistance (p < .05) were found to be predictors of good client-worker relationships. Conclusions: This assessment indicates that client-worker relationships and open communication matter.

Key Words: relationship with worker • family preservation • child welfare outcomes • family maintenance

Research on Social Work Practice, Vol. 14, No. 5, 351-357 (2004)
DOI: 10.1177/1049731504265833
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This article has been cited by other articles:


Home page
 Research on Social Work PracticeHome page
J. Cooper Altman
A Study of Engagement in Neighborhood-Based Child Welfare Services
Research on Social Work Practice, November 1, 2008; 18(6): 555 - 564.
[Abstract] [PDF]

Home page
 Research on Social Work PracticeHome page
C. Ayon and C. D. Lee
A Comparative Analysis of Child Welfare Services through the Eyes of African American, Caucasian, and Latino Parents
Research on Social Work Practice, July 1, 2005; 15(4): 257 - 266.
[Abstract] [PDF]